Policies Shipping Policy 1. Definitions Domestic Shipping (United States) – An order is considered domestic when the delivery address is within the fifty (50) U.S. states or the District of Columbia. International Shipping – An order is considered international when the delivery address is outside the fifty (50) U.S. states, regardless of where production or final fulfillment takes place. 2. Domestic Orders Prints: Free standard shipping to all fifty U.S. states and the District of Columbia. Original Artwork: A flat shipping fee of $250 USD per order applies to all domestic destinations. 3. International Orders Flat Rate: All orders with a shipping address outside the fifty U.S. states are charged a flat international shipping fee of $50 USD per order for prints. Originals: Original paintings are currently not available for International Shipping. Exceptions may apply. Please contact to apply for an exemption. Scope of Fee: This fee covers not only the cost of physical transportation, but also international order processing, cross-border currency conversion, payment-gateway fees, customs/VAT compliance review, and the added administrative costs of operating globally. Fulfillment Centers: To provide faster delivery, some international orders may be produced or fulfilled by partner facilities located within the destination country. The $50 USD international fee still applies even when the final shipment originates domestically within that country. The fee remains to cover increased costs of operating globally. Non-Refundable: The $50 USD international fee is non-refundable once an order is placed, regardless of the actual courier cost or the location of the fulfillment center. 4. Order Processing All transactions are processed by a U.S.–based business. An order is classified as international whenever the shipping destination is outside the fifty U.S. states, even if the product is manufactured or shipped from a facility within the destination country. All sales are final and returns are not accepted with exception to damaged shipment, failed delivery and/or reasonable quality issues. If you received an original or print with visible damage please contact Olivia directly at contact@oliviarosejames.com with images supporting your request for a refund or even exchange. Return Policy Last Updated: 02/07/2026 Your privacy is paramount. Your personal information is never sold or given away to third party advertisers. This Privacy Policy explains how Olivia Rose James and its affiliated platforms (“we,” “our,” or “us”) collect, use, and protect your information. Information We Collect We may collect the following information when you use our website or app: Name, email address, shipping address, and billing information Account login credentials Order history and loyalty activity Device and usage data for site functionality and security How We Use Your Information Your information is used solely to: Process orders and payments Provide customer support Manage accounts and loyalty programs Improve website and app performance Communicate important updates related to your account, new releases or other announcements by Olivia Rose James. Data Protection & Security We take security seriously. Customer information is kept confidential Passwords are encrypted and cannot be viewed by administrators Website administrators do not have access to user passwords Secure systems and protocols are used to protect stored data Regular security monitoring is conducted No Selling or Sharing of Data We do not sell, rent, trade, or share your personal information with advertisers, marketers, or third parties for promotional purposes. Your data is never used for third-party advertising. Third-Party Services We may use trusted third-party services (such as payment processors and hosting providers) to operate our platform. These providers only receive the information necessary to perform their services and are required to protect your data. Cookies & Analytics We may use cookies and basic analytics tools to: Improve website functionality Understand user behavior Enhance user experience These tools do not identify you personally. Your Rights You may: Request access to your data Request correction of inaccurate information Request account deletion (subject to legal or transaction requirements) To make a request, contact us at: contact@oliviarosejames.com Data Retention We retain customer information only as long as necessary to: Provide services Meet legal obligations Maintain records for legitimate business purposes Policy Updates We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Contact If you have questions about this Privacy Policy, contact: contact@oliviarosejames.com Privacy Policy

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