Question 1

Do you ship worldwide?

Accepted Answer

Yes, pretty much everywhere! More on the shipping policies here: https://www.oliviarosejames.com/policies

Question 2

What's your return policy?

Accepted Answer

I guarantee the quality of every order with 30 days of your purchase. If your order is damaged or missing I will replace at no cost to you!

Question 3

Issues with your order?

Accepted Answer

If your order has any issues tap "Issue With An Order" below to submit a claim in just 60 seconds!

OR visit:
www.oliviarosejames.com/returns

Question 4

How do I become an exclusive Patreon member?

Accepted Answer

You can join me in studio and behind the scenes for exclusive content, free prints, member chats and more on Patreon: https://www.patreon.com/OliviaRoseJames

Question 5

Are measurements in inches or centimeters?

Accepted Answer

All dimensions are in inches!

Question 6

Which currency do you use?

Accepted Answer

All prices are in USD 🇺🇸

Question 7

Can I commission you for a custom original?!

Accepted Answer

Yes! I would love the opportunity to work together. While I can't guarantee the acceptance of all requests I would be thrilled to consider your ideas!  Tap "Commission Olivia" below to submit your project idea and thank you for considering me for this!

OR visit:
https://www.oliviarosejames.com/commissions

Question 8

Can I Chat With You Directly?

Accepted Answer

Yes! I love connecting with you guys directly in the Patreon members app https://www.patreon.com/cw/OliviaRoseJames - There you can send me direct messages and I personally respond to every message :) Sometimes it takes me a little bit to respond if i'm traveling or locked away in studio but I always respond there!

Question 9

What's your favorite food?

Accepted Answer

Pho!!! A Vietnamese street food that is absolute perfection!

I haven't yet been to Vietnam but the best Pho I have had so far has been in and around Austin, Texas!

Question 10

Do you have any pets?

Accepted Answer

Heck ya! Meet Zona and Rocket!

Zona is a fun mix of german shepherd, aussie, husky, pitbull and a few other things... Ben and I adopted her in Flagstaff ,Arizona. Rock is full Corgi! I know, lil man looks like an aussie but nope... Merle corg and we got him in Plains, Montana!

Question 11

What do you do when you're not painting?

Accepted Answer

Reading takes much of my time... I love a rainy cozy morning with coffee and a book. Beyond this Ben and I spend a lot of time together with our two dogs... often in the mountains of Montana or some stretch of sand in the Outer Banks or Florida. Some of my favorite memories are attached to good meals in fun places so yea, you could say i'm a foodie too. I make a mean thai chicken curry and love experimenting with making my own bread. We also do a lot of camping trips, hikes, long drives and I'm always happy doing anything in nature.

Question 12

Favorite Books?

Accepted Answer

I'm a bit of a genre jumper but if I had to pick it would be fantasy, historical fiction and historical non-fiction... in that order. Lately i've been enjoying books from Raven Kennedy, Alexander Dumas and Shakespeare.

Question 13

What's something no one knows about you?

Accepted Answer

I have a love for sewing... and fashion. I've made a few dresses now... some for friends and some for me. It's been fun wearing these at fantasy balls and seeing some of my favorite creators wear something I made.

Question 14

What is Patreon membership?

Accepted Answer

Patreon is a platform designed for creators to offer exclusive content and perks to members! Separate from the free Olivia app you can join me on this unique platform to see behind the scenes content, in studio projects, exclusive live streams, member only discounts, free annual care packages and a whole lot more! Tap this link to join me: https://www.patreon.com/cw/OliviaRoseJames

Question 15

What is the annual care package?

Accepted Answer

The annual care package is a collection of treasures I send out to those of you who support my creative journey. All Patreon members at the Poet and King levels receive a shipment in the first quarter of the year. Take a look at the recent care package and this unboxing by @brujabeauty1

You can become a member now here: https://www.patreon.com/cw/OliviaRoseJames

Question 16

How do I redeem my free annual print?

Accepted Answer

Redeeming Patreon benefits is now super easy! Once you've reached 6 months of active membership your account will be awarded with 1,500 points (Worth $150)!!! You can simply add to your cart and checkout using these points.

If for any reason you do not see your points after 6 months message me directly in the Patreon members app. https://www.patreon.com/cw/OliviaRoseJames

Your free annual print does not expire and accrues each 12 months billing cycle from your initial sign up.

Question 17

How do I use my Patreon member discount?

Accepted Answer

Your discount will now be automatically applied! Next to your profile on the Olivia app you will see your Patreon member level. This will automatically give you access to the discount. If for any reason you do not see your discount or member level next to your profile name message me in Patreon! https://www.patreon.com/cw/OliviaRoseJames

Question 18

Can I cancel anytime?

Accepted Answer

Totally. Cancel anytime.

Question 19

Do member benefits expire?

Accepted Answer

The free annual print for Poets and Kings does not expire and can be combined however, points from purchases, awards, giveaways, re-orders do expire... keep an eye on this in your account as it will show your date of expiration.

Your discount will expire if your membership is cancelled or for non-payment.

"High lord 2" - Limited print release!

Frequently asked questions